Conditional Warranty 

* Clean monthly using only with a mild soap & water solution and not during hours  when the cover is in  direct sunlight. When adding chemicals, do not exceed mfg recommended levels and always keep your cover off the spa for at least 20 minutes to allow chemicals to off gas. Failure to follow these procedures will result in spa cover damage and void your warranty.
 
Orange County Spa Cover (a division of International Design Resource, Inc.) warrants our hot
tub covers to be free from manufacturing defects in material and workmanship, under
normal usage, for a period of thirty-six (36) months from the date of installation, with
appropriate documentation, to a maximum of thirty-nine (39) months from the date of
manufacturing, subject to the following additions, exceptions, exclusion, and limitations.
What does the Warranty Policy Cover and Not Cover?
This warranty is limited to the replacement or repair at our option, of any material or
workmanship found to be defective within the warranty period and reasonable expenses.
1. Any spa cover deemed by manufacturer to have failed due to defects in materials or
workmanship for a period of thirty-six (36) months from date of manufacture, will be
replaced at manufacturer’s expense. This replacement includes the cost of freight
but excludes any field labor. This does not include the failure of foam core
inserts or foam core ribs, which are covered in a subsequent section.
2. WeatherShield® & Vinyl (Skins) are covered for three (3) years from
deteriorating, dissolving, and/or breaking down. We will supply a replacement skin
at no charge on approved claims, including freight, but excluding any field
labor expenses.
3. If the spa cover has a defect in materials or workmanship within one (1) year from
the date of manufacture, we will replace the affected foam core insert or foam core
rib(s) at no cost to you. This warranty covers replacement parts only; any labor costs
for installation are not included. After the first year, the foam components are no
longer covered under this warranty.
4. Such limited warranty does not cover damages caused by animals, fire, vandalism,
excessive chemicals, improper installation and strain, damage caused by placing
objects on the cover, abuse, sitting, standing, crawling, walking, or jumping on the
cover, abrasion, acts of God or use for purposes other than that for which the cover
was designed.
5. Ordinary wear and tear, de-lamination and seam splitting due to improper handling
are not considered to be a defect in workmanship or material. (i.e. using skirt as
handle to lift cover off hot tub or dragging across the ground).
6. Grommets and buckles are considered normal wear parts and are not covered
under manufacturer’s warranty policy.
7. Warranty of foam core inserts or foam core ribs is void if any holes have been found
to puncture or penetrate either the outer covering or inner seal.
8. Foam core insert or foam core rib breakage or tearing of the outer skin material due
to the cover being walked on, stood/sat or leaned upon or any excessive weight
caused by rain, water, snow, animals, or any other acts of God will void the warranty.
9. Water pooling on top of the spa cover is not considered a warranty-related issue.
Water pooling on top of the cover is due to improper installation, excess weight, or
other acts. Any damage resulting from water pooling on the spa cover is not covered
under this warranty policy.
10. Core Covers® shall not be liable for any incidental or consequential damages to any
hot tub or spa.
11. The spa cover warranty is void if the cover has been subjected to alteration, misuse,
abuse, or if any repairs on the cover are attempted by anyone other than our
authorized representatives, unless express written approval is given by
manufacturer.
12. The spa cover warranty is void if damage due to excessive, improper, or
incorrect use of water sanitizing chemicals (chlorine, bromine, etc.) or other
chemicals on the cover material. Prolonged exposure to, or overuse of, such
chemicals may cause deterioration or chemical burns to the spa cover, including its
underside. Any such damage is expressly excluded from warranty coverage.
13. To prevent heat damage caused by reflected sunlight, this warranty does not apply if
the hot tub or spa is placed within 15 feet of a window or vinyl fence. Reflected heat
from these surfaces can cause excessive temperatures that may damage the spa
cover.
14. Fading of the outer skin material and thread is not considered a defect and will
naturally occur due to normal chemical maintenance, exposure to the
elements, and aging.
15. The spa cover warranty is void if scuffing & chafing or wearing holes appear due to
the cover being dragging or storing/leaning against sharp objects.
16. The spa cover warranty is void in the event of damage caused by improper
installation.
17. Any damage to the cover caused by pulling or handling the cover by the straps, skirt,
will not be covered under warranty. (e.g., torn skirt, torn straps, heat bag tears, etc.)
18. The spa cover is not warranted if used in commercial, rental, or non-residential
applications unless expressly approved in writing.
19. Please note that if the cover tag/label is torn or cut off, this will null and void the
warranty completely. We require a picture of this label for any warranty submission
to be considered for coverage. Without this label, the warranty will receive an
automatic denial and will not be considered for coverage.
20. This warranty is non-transferable.
To be eligible for warranty coverage and to initiate a warranty claim, customers must email
us with details of issue and submit the following items to our customer service team:
Photo(s) showing the exact issue the claim is being made for.
A) Waterlogging - unzip and pull back the skin to expose the foam core (do not remove
cores). Send a picture of BOTH foam cores.
B) Seams - close-up of the stitching.
C) Damage to the underside - flip the cover open and send pictures of all areas where
damage has occurred.
Picture of the work order (WO) tag. This tag may be located in one of two possible
locations, please check for both:
Inspect the skirt of the cover. If the skirt has a warranty tag, the WO number will be located
above the barcode.
If there is no warranty tag on the skirt, unzip the skin and open it up. Locate the white work
order tag on the foam core, the WO number is above the barcode.
Photo of the entire top of the hot tub cover on the hot tub, including the surrounding area.
Photo of the entire underside of the hot tub cover.
Copy of original invoice or order number.
 

WARNING
* This PRODUCT is not a safety device.
* This PRODUCT will not hold weight.
 
TIPS
* Do not sit, walk, or stand on PRODUCT.
* Do not play on or under PRODUCT.
* Do not expose PRODUCT to chemicals or abrasive materials.
 
NOTE
Expect fading and deterioration of exterior surfaces due to exposure to the elements.